Shipping policy

Shipping Policy

At Planet Blue Water, we are committed to delivering your order quickly, reliably, and transparently. This Shipping Policy applies to all orders shipped within Canada and the United States.

Shipping Regions

We currently ship to:

• Canada
• United States

Orders are fulfilled and shipped from North America.

Free Shipping

We offer FREE standard shipping on orders of $120.00 USD or more (before taxes), shipping to Canada and the United States.

Free shipping eligibility:

• Applies automatically at checkout
• Valid for standard shipping only
• Excludes oversized, heavy, or freight items where noted on the product page

Shipping Rates for Orders Under $120 USD

For orders under $120.00 USD, shipping costs are calculated at checkout based on destination, package size and weight, and the shipping method selected. All shipping fees are displayed before you complete your purchase.

Freight, Oversized & Heavy Items

Some products require special handling due to size, weight, or packaging requirements. These items may ship via freight or incur an oversized/heavy item shipping surcharge.

• Freight/oversized charges (if applicable) will be shown at checkout or noted on the product page.
• Free shipping promotions may not apply to freight, oversized, or heavy items.
• Freight deliveries typically occur curbside. Additional services (e.g., inside delivery, liftgate) may be available at extra cost where offered.

To avoid delays, please ensure your delivery location can accommodate freight delivery (where applicable), including access for larger vehicles.

Order Processing Time

• Orders are typically processed within 1–3 business days
• Orders placed on weekends or holidays are processed the next business day
• Custom or special-order items may require additional processing time

Estimated Delivery Times

Delivery times are estimates and may vary by location:

• United States: 3–7 business days
• Canada: 3–10 business days

Shipping timelines may be affected by carrier delays, weather conditions, customs clearance, or factors beyond our control.

Shipping Carriers

We ship using reputable carriers, which may include:

• UPS
• FedEx
• Canada Post
• USPS
• Regional or freight carriers (for oversized items)

Carrier selection is based on destination, service level, and package requirements.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking details may take up to 24 hours to become active.

Duties, Taxes & Customs

• United States: No customs duties are typically applied to domestic shipments.
• Canada: Applicable