Refund policy

Return & Refund Policy

At Planet Blue Water, we stand behind the quality of our products and want you to shop with confidence. This policy outlines our return, exchange, and refund process for orders shipped from North America.

30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must:

• Be in new, unused, and uninstalled condition
• Be returned in original packaging, including all accessories and documentation
• Include a receipt or proof of purchase

Items that show signs of use, installation, damage, or missing components may not be eligible for return.

How to Start a Return

To initiate a return, please contact us at: info@planetbluewater.com

Approved returns must be sent to:

Planet Blue Water
4528 112 Ave SE
Calgary, Alberta
Canada, T2C 2K2

If your return is approved, we will provide:

• A return shipping label (where applicable)
• Detailed instructions on how and where to send your item

Returns sent without prior authorization will not be accepted.

For general questions, contact: info@planetbluewater.com

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged in transit, defective, incorrect, or missing, contact us as soon as possible at info@planetbluewater.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Custom or special-order products
• Personalized items
• Perishable goods
• Personal care or hygiene products
• Hazardous materials, flammable liquids, or gases
• Clearance or final-sale items
• Gift cards

If you’re unsure whether your item qualifies, please contact us before ordering.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item, and once your return is accepted, place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds are issued to the original payment method within 10 business days. Please note your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact info@planetbluewater.com.

Shipping Origin & Policy Scope

All products sold on Planet Blue Water are shipped from North America. This return policy applies to customers in Canada and the United States and replaces any international or EU-specific return provisions.